At Houghten’s Goldsmiths Ltd., discretion and trust are the cornerstones of our workshop. We are committed to protecting the privacy and security of our trade partners, boutique clients, and private commissioners. This Privacy Policy outlines how we collect, use, and safeguard your information in accordance with UK data protection laws (UK GDPR).
1. Information We Collect
As a primarily business-to-business (B2B) master workshop, we collect information necessary to fulfill our white-label manufacturing and repair services. This includes:
- Identity & Contact Data: Boutique names, contact names, trade emails, billing/shipping addresses, and phone/WhatsApp numbers.
- Transaction Data: Details about payments, bespoke commission briefs, repair logs, and CAD technical files.
- Client Reference Data: We occasionally receive anonymised client references (e.g., “Client A’s Ring Size”) from our trade partners to fulfil bespoke orders. We strictly advise trade partners not to share their end-client’s personally identifiable information with us. Technical
- Data: IP addresses, browser types, and usage data collected via our digital flagship to improve user experience.
2. How We Use Your Information
We use your data strictly to operate our workshop and fulfill our contractual obligations to you. This includes:
-
- Processing and delivering bespoke commissions, repairs, and restorations.
- Managing your trade account, invoicing, and secure return shipping/couriers.
- Communicating via secure channels (email or WhatsApp) regarding project updates, technical queries, or estimates.
- Complying with legal obligations, such as maintaining records for the London Assay Office and UK tax authorities.
3. White-Label Discretion & Data Sharing
Our business relies on being the “silent partner.” We do not sell, rent, or trade your data to third parties. We will only share necessary data with trusted third parties under strict confidentiality agreements, including:
- Secure courier services (e.g., Royal Mail Special Delivery, specialized jewelry couriers) strictly for the return of goods.
- The London Assay Office for the legal hallmarking of precious metals.
- Payment processors and accounting software required to manage trade invoices.
4. Data Security
We have implemented robust physical, electronic, and managerial procedures to safeguard your data and physical assets. This includes secure, encrypted communications for commission briefs, restricted workshop access, and fully insured data and physical storage protocols at our West Sussex premises.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including the purposes of satisfying any legal, accounting, or reporting requirements. CAD files and commission briefs may be archived securely to allow for future remakes, matching, or sizing for your boutique, unless you request their deletion.
6. Your Legal Rights
Under UK GDPR, you possess rights regarding your personal data, including the right to request access, correction, erasure, or restriction of processing. Trade partners may also request an export of their workshop history. To exercise any of these rights, please contact our workshop management.
7. Contact Us
If you have any questions about this Privacy Policy or our data protection practices, please contact us at:
Houghten’s Goldsmiths Ltd.
Chichester, West Sussex, England.
WhatsApp / Direct Line: 07739 046222